Store Policy
Payment
We use Stripe, a secure and trusted payment processor, to handle all transactions on our site. Stripe accepts all major credit and debit cards and uses industry-standard encryption to protect your payment information. We never store your full card details on our servers.
Customer Service
Have a question before or after your purchase? Our team is here to help at contact@smart-shop-express.com. We typically respond within 24–48 hours.
Privacy Policy
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Smart Shop Express ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Children's Privacy
Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at contact@smart-shop-express.com.
Information We Collect
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Order information: When you make a purchase, we collect your name, shipping address, billing address, email, and phone number to process and deliver your order.
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Payment information: Payments are processed securely through Stripe. We do not store your full credit or debit card number on our servers.
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Contact form submissions: When you reach out through our Contact page, we collect your name, email, and the message you send us.
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Newsletter sign-up: If you subscribe to our newsletter, we collect your email address to send you updates, promotions, and product news.
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Automatically collected information: Like most websites, our site (built on Wix) may use cookies and similar technologies to support core site functionality, such as keeping items in your cart and remembering your preferences.
How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders, including shipping and customer service
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Communicate with you about your order, questions, or requests
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Send marketing emails, only if you've opted in (you can unsubscribe at any time)
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Improve our website, products, and customer experience
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Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We only share your information with trusted third parties necessary to run our business, including:
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Stripe, to securely process payments
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Shipping carriers, to deliver your order
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Wix, our website and e-commerce platform provider
These providers only access the information needed to perform their services and are required to protect your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.
Your Rights and Choices
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You can unsubscribe from marketing emails at any time using the link in any email we send.
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If you are a California resident, you have the right to request access to, deletion of, or an opt-out of the sale of your personal information under the California Consumer Privacy Act (CCPA). We do not sell personal information.
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To exercise any of these rights, contact us at contact@smart-shop-express.com.